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Thank you for using the Goondori service by Holy Kiwi, Inc. Please review the terms of service of your military life partner, Goondori, and enjoy your experience.
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In this agreement, “Company” refers to Holy Kiwi, Inc., which provides the Goondori service.
Article 1 (Purpose)
The Goondori Terms of Service aim to outline the rights, obligations, and responsibilities between the Company and the users when the Company provides the service.
Article 2 (Effectiveness of the Terms)
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These terms come into effect when the user agrees to them upon registering as a member.
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The Company can modify these terms, and any modified terms become effective through notification or announcement in the same way as in Paragraph 1.
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The details of the modifications and content of the terms will be disclosed through postings within the Company's app.
Article 3 (Definitions)
The definitions of terms used in these Terms of Service are as follows:
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"Company" refers to the entity providing the service.
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"Service" refers to all services and features provided by the Company.
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"Member" refers to a person who has registered as a member and uses the service.
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"Non-member" refers to a person who uses the service without registering as a member.
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"User" refers to both members and non-members who use the service under these terms.
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"Log Records" refers to data access history, access time, etc., recorded while the user utilizes the service.
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"Device Information" refers to data collected from the user's communication device, such as operating system type and device type.
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"In-Service Notification Means" include pop-ups, push notifications, announcements, etc.
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"Contact Information" refers to the user’s email collected through membership registration, inquiry functions, etc.
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"Related Laws" refer to laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the Protection of Communications Secrets Act.
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Terms not defined in this clause are interpreted based on general usage.
Article 4 (Display, Explanation, and Amendment of Terms)
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The Company posts these terms on the membership registration screen and the account management menu.
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The Company may amend these terms as long as the amendments do not violate relevant laws.
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If the amendments are unfavorable to the members, the Company will specify the effective date and reasons for the amendment and post them along with the current terms in the notice section for 30 days.
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If a member does not agree with the application of the amended terms, they can express their refusal by terminating the service agreement. However, if no expression of refusal is made within 30 days, it is considered that the member has agreed to the amended terms.
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Members cannot agree to or reject only parts of these terms.
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Non-members are considered to have agreed to these terms by using the service.
Article 5 (Provision of Service)
The Company provides the following services:
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Convenience services useful for military life
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Military, culture, and activity information services
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Information on discounts, events, promotions, and advertisements
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Services provided in cooperation with other companies or organizations
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Other services determined by the Company
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The Company may change the services provided for operational or technical reasons.
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The Company may differentiate the usage of services based on user information, such as personal information and service usage records.
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In cases such as natural disasters, internet outages, or deteriorating business conditions, the Company may suspend the service without notice.
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The Company is not responsible for any damages resulting from the following:
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Agreements made between users during service use
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Damages from services not provided by the Company, such as posts, ads, hyperlinks, etc.
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Authenticity, integrity, reliability, and availability of all services, information, posts, and usage records
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Damages caused by reasons not attributable to the Company or the user
Article 6 (Notification to Members)
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The Company notifies members through in-service notification means or the member's contact information.
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In the case of notifications to multiple members, the Company may post a notice instead of sending individual notifications.
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If the member does not express their opinion within 30 days, they are considered to have agreed to the content of the notification.
Article 7 (Advertisement Posting and Transmission)
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The Company may display advertisements within the service to provide the service.
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The Company may display advertisements based on the user’s service usage history.
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If a member agrees to receive advertising information, the Company may send advertising information through in-service notifications and the member's contact information.
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The Company is not responsible for any damages caused by advertisement postings or agreed advertising information transmission.
Article 8 (Payment Methods)
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Members can make payments for service usage through payment methods provided by the Company.
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The Company’s policy and the standards of payment service providers (e.g., telecommunication companies, card companies) may limit each member's monthly accumulated payment amount and recharge limit. If these limits are exceeded, additional service use may be restricted.
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Details regarding payments for this service follow the Goondori Terms of Service, and for members using regular payment methods, Article 11 of the Goondori Terms of Service applies.
Article 9 (Cancellation of Subscription and Contract Termination by Members)
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For in-app payments via app markets, the Company takes relevant actions, such as suspending or canceling payments, as stipulated by the Electronic Commerce Consumer Protection Act. However, the app market's policies should be referred to for actions taken by the app market.
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If a member cancels their subscription or terminates the contract as per this article, data recorded or stored during the use of paid services may not be recoverable unless otherwise stipulated by related laws or Company policies.
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If the entity receiving payment for service use is different from the Company, both entities are jointly responsible for refunding the payment in case of subscription withdrawal or contract termination.
Article 10 (Company's Use Restriction and Contract Termination)
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If a member violates relevant laws, the Goondori terms, or the obligations outlined in these terms, the Company may terminate the service agreement or restrict service use for a certain period. The termination or restriction takes effect once the Company notifies the member using the prescribed method.
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Members may object to the termination or restriction through the procedures set by the Company, and if recognized as valid, the Company will promptly resume the service.
Article 11 (Overcharges)
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If an overcharge occurs, the Company must refund the full amount using the same payment method used by the member. If a refund is not possible through the same method, the Company will notify the member in advance.
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If the overcharge is due to the Company’s fault, the Company will refund the entire amount without considering expenses or fees. If the overcharge is due to the member's fault, the member may bear the reasonable costs incurred for the refund.
Article 12 (Company’s Obligations)
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The Company will not engage in activities prohibited by relevant laws or go against public order and morals and will strive to provide continuous and stable services.
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If the member raises opinions or complaints related to service use that are deemed valid, the Company shall handle them. The Company will inform the member about the handling process and results of the raised opinions or complaints.
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In accordance with the Act on the Consumer Protection in Electronic Commerce, the Company shall retain the following records for the periods specified below:
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Records related to contracts or withdrawal of subscriptions: 5 years
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Records related to payment and supply of goods: 5 years
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Records related to consumer complaints or dispute resolution: 3 years
Article 13 (Member's Obligations)
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Members can use the service only if they agree to these terms and must comply with all the regulations and notices set forth by the Company, other Goondori terms, and related laws.
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When using the service, members must not engage in the following activities:
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Providing false information during application or changes, misusing others' Goondori accounts or passwords, using another person's name, or performing SMS verification without permission
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Using another person’s name, card information, or account information to use paid services provided by the Company
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Using the service abnormally or accessing the system in unauthorized ways
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Reproducing or distributing the Company’s service information without prior approval, or using it for commercial purposes
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Damaging others' reputation or causing harm
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Infringing the copyrights or other rights of the Company or third parties
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Using the service for profit
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Registering or spreading computer viruses that cause malfunction or disruption of service-related facilities
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Copying, modifying, distributing, selling, transferring, lending, or reverse engineering any part of the software included in the service without the Company's consent
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Impersonating the Company, employees, or third parties, or falsely claiming relationships with others
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Transmitting or posting information that is prohibited by relevant laws
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Abusing the service by repeating cancellation after subscription within one month more than twice
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Engaging in other activities that violate relevant laws, these terms, or disrupt the normal operation of the service
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Members cannot transfer, gift, or provide their service use rights or membership status to others.
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Members must verify and accurately check the service details provided by the Company before purchasing, and they assume responsibility for any loss resulting from a lack of confirmation.
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If a member’s information changes, they must promptly notify the Company. The Company is not responsible for issues caused by delays in such notification.
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If a member does not comply with related laws, these terms, or Goondori terms, the Company may suspend or permanently restrict their service usage or limit re-registration.
Article 14 (Service Interruption and Changes)
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The Company generally provides services 24/7. However, regular maintenance may occur as announced through the service display screen.
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The Company may temporarily suspend the service for maintenance, replacement, breakdowns, communication interruptions, or operational reasons and will notify members as specified in Article 6. If advance notice is not possible due to unavoidable circumstances, it may be done afterward.
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The Company can change all or part of the service for operational or technical reasons and will notify members if the change is significant or unfavorable.
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Members who do not agree with the change can continue using the service in its prior form, but if this is not possible, the Company may stop providing the service or terminate the contract. In such cases, refunds will be processed according to Article 9.
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If the service cannot be provided due to changes in business items, business cessation, mergers, etc., the Company will notify members as specified in Article 6 and compensate members according to these terms or separate notifications.
Article 15 (Company’s Limitation of Liability)
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The Company is not responsible for providing services if it is impossible due to force majeure, such as natural disasters.
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The Company is not liable for service interruptions due to necessary maintenance, system performance limitations, or unavoidable circumstances.
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The Company is not responsible for service disruptions, data loss, or damages resulting from the member’s intentional misconduct, negligence, or unfamiliarity with service use.
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The Company is not responsible for damages caused by the member's loss of their device, exposure, or sharing of their Goondori account ID/password with others.
Article 16 (Interpretation of Terms)
For matters not stipulated in these terms or in the interpretation of these terms, relevant laws, the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Guidelines for Digital Content User Protection set by the Ministry of Culture, Sports and Tourism, and other Goondori terms or customary practices shall apply.
Article 17 (Governing Law and Jurisdiction)
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In the event of a dispute between the Company and users, the Suwon District Court in the Republic of Korea has jurisdiction. For users without an address or residence at the time of the lawsuit or residing abroad, the competent court shall be determined according to the Civil Procedure Act.
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The rights to content posted by the Company belong to the Company, while those posted by members belong to the members. The Company may modify and use member-created content for service operations, expansion, or promotion without additional consent, within reasonable limits, without providing personal information.
Article 18 (Miscellaneous)
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These terms were last updated on June 7, 2023.
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If other terms or in-service announcements differ from these terms, such provisions take precedence.
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Matters not specified in these terms or interpretation follow relevant laws or practices.
